FAQ-Ordering

How do I place an order?

  1. Explore your favorite online Shopping destination and select the product of your choice
  2. In the next step, it is always advisable to check the product description, Size Chart, Expected delivery date. After carefully examining all the details, select the desired Size and click on Add to Bag.
  3. Once your Product has been successfully added to the Bag, click on View Bag to get the Order Summary and Place an Order.
  4. Enter the Tektumba Voucher/Discount Coupon if applicable and place the Order.
  5. Login to your Account by entering your Email Address and Password.
  6. Carefully enter your Complete Address along with Pin Code.
  7. Have a last look at your Order and check all the details once again before making the Payment. Now select the Preferred Payment method from the several options and Pay the final amount.

YOUR ORDER IS PLACED!!!

You will now receive a confirmation mail and a SMS from Team Tektumba.

Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your order over phone by reaching out to our customer care.

You can also visit our HELP/SUPPORT section on home page to get instant answers to all your queries related to order delivery, cancellation, return, exchange and more.

I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

Refund of handling charges varies as per the following –

  1. If you cancel your order before it has been shipped, we will refund the handling charges.
  2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
  3. If your order is subsequently cancelled by Tektumba, we will refund your handling charges.

How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What’s next?

After you have placed the order, we will send you a CONFIRMATION email with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes upto 48-72 hours for the tracking to be updated after an order is placed.

How will I know if order is placed successfully?

When your order is confirmed:

We will send you a message. Do check your email. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the “My Accounts” tab.

How can I change my billing address?

You need to login into your Tektumba account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

Please follow the steps below to raise a cancellation request.

  1. Visit ‘My orders’ from Hi, Customer section on the top right of your Tektumba home page.
  2. Select ‘Order Details’ against the order that you wish to cancel.
  3. Click on ‘Cancel Order’ , and you will be redirected to a page where you can select the reason for cancellation and submit your request.

Note : Cancellation allowed only for the orders which are not shipped.

What are the cancellation timelines?

There are two stages where the cancellation requests have different timelines.

If you raise cancellation before getting the dispatch message/shipping the item(s), the request will be processed within 24-48 hours.

If I cancel my order, how will I get my refund?

Your refund mode depends upon payment mode of order placement:-

If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation.

How can I cancel one/few products from my order?

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

Do you take orders over phone?

Yes. We do take orders over phone. The payment mode possible for these orders is Bank Transfer only.

Can I return (a part of) my complete order at the time of delivery?

Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery is not available.

This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange. Please check our Return/Exchange policy for more information.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

Please check your bank/credit card account – Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.

The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If the transaction is successful and the money has been credited to our account we will initiate refund within 3-7 business days of your request.

The expected timelines are as below:

– Net-Banking – 7 business days

– Debit Card /Credit Card – 7 business days

– Wallet – 7 business days

Can I place a bulk order for an item(s)?

No, Bulk orders cannot be placed through Tektumba.com as the website only caters to end customers.

How do I do a trial of the product I purchased?

We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our RETURN POLICIES.

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.